Best CPC member customer service

This category recognises the excellence and achievements of suppliers in delivering quality products or services, meeting, or exceeding expectations, and adding value for our members and wider stakeholders. This category rewards suppliers who have successfully implemented effective strategies, policies, and tools to enhance customer satisfaction, loyalty, and retention.

Our panel of judges will be looking for evidence of;

· The scope, scale and complexity of the customer service challenges and opportunities faced by the supplier.

· The objectives, outcomes, and benefits of the customer service initiatives, such as customer satisfaction, loyalty, retention, advocacy, etc.

· Evidence of the customer service performance, delivery, and service, such as metrics, feedback, testimonials, awards, etc.

· The innovation and best practice approaches, methods and tools used in the customer service process, such as customer segmentation, customer journey mapping, customer feedback mechanisms, customer relationship management systems, etc.

· The collaboration and engagement with internal and external stakeholders, with our members, suppliers, senior management, internal workforce, and regulators, etc., to align objectives, share information and drive improvement.